santa barbara airbus | lax | frequent asked questions faq

Both Directions

Q:  Do I have to have a reservation?
A:  Reservations are reccommended but not required. We welcome walk-ons.

Q:  Do I have to tip the driver?
A:  If you would like to tip the driver, it's accepted and appreciated. However, gratuities (tips) are not expected or required.

Q:  Are there seat assignments?
A:  Seats are not assigned but space is almost always available.

Q:  Can I use my laptop computer or cell phone on the bus?
A:  There is no power available for laptops or recharging of cell phones on the bus. You are welcome to use them aboard the bus. For the courtesy of other passengers, we recommend you use your cell phone only for necessity.

Q:  I am in a wheelchair. Does SB Airbus provide assistance in helping me on and off of the bus?
A:  Yes, Santa Barbara Airbus is fully equipped to accomodate someone who is in a wheelchair. However, a 48-Hour advance reservation is required.

Q:  Can I take my dog or cat on board?
A:  Pets that can go in a small carrier under the seat and are FREE of charge. Larger dogs sit on the floor of the passenger seat and will be charged a passenger ticket. Pets require an advanced reservation.

Q:  What if my plans change? Can I get a refund?
A:  Refunds require 24 hour advance cancellation. There are no refunds on second half of round trip. Non-refundable fares are still vaild for one year and are transferrable. Confirmation numbers must be retained for future use.

Q:  Can I smoke on the bus?
A:  No, smoking is not allowed on buses.

Q:  What about food or drinks?
A:  You are welcome to eat and drink (except for alcoholic beverages) on the bus, however, Airbus does not serve food. Alcoholic beverages are not allowed on buses.

Q:  Do you have car seats for babies or small children?
A:  No. Motorcoaches are not required & equipped to have seatbelts, therefore, a car seat could not be secured.

Q:  How many bags or luggage can I take aboard?
A:  There is a two bag limit (plus small carry-on). Additional or oversize luggage will be taken for an excess baggage charge (if space available).

Going From Los Angeles Intl. Airport - LAX

Q:  Where do I catch the bus to Santa Barbara?
A:  Using the Lower Level of the LAX, our drivers stop at each terminal at designated pick-up locations. Passengers should exit the Baggage Claim area to Ground Transportation and wait for the Airbus at the center island beneath the GREEN & SILVER markers/signs announcing "Buses & Long Distance Vans".

Q:  Is there a chance that I might catch the bus if I'm running a little late?
A:  It is recommended that you be at the pick up point on time, as Airbus is almost always on time. However, our company policy is to make a 2nd loop around the terminal to catch any passengers that may have missed us the first time around. (It takes us 15 minutes to complete the first loop).

Q:  If I get in earlier, can I catch an earlier bus?
A:  Yes, definitely. Just let the driver know your confirmation number or pay cash if you do not have a prior reservation.

Q:  Can I have a taxi waiting for me in Carp, Goleta or SB?
A:  Yes, let the driver know that you will be needing a taxi. The driver will call our dispatch controller to schedule a taxi for you.

Going To Los Angeles Intl. Airport - LAX

Q:  How long can I leave my car?
A:  There is parking at our Goleta Station. The minimum parking fee is $20.00. If you leave your car with us for more than 7 days, you will be charged $5 for each additional day, not to exceed $20 per additional week. Maximum parking time allowed is 21 days an only for "round trip" travelers. There is no charge for same-day, day trip special and excursion passengers. There is no parking available at our downtown Santa Barbara and Carpinteria Stations.

Q:  Where do we get dropped off at LAX?
A:  SB Airbus drops you off at your airline on the Departures Level.

Q:  How much time should I allow before my flight leaves for security checks?
A:  Airlines are recommending 3 Hours for International flights and 2 hours for Domestic Flights.

Q:  What routes do you take?
A:  Routes are based on best available due to traffic, road conditions or accidents. PCH is the most common route taken.