Santa Barbara Airbus cannot assume responsibility for any claims, losses, damages, costs or expenses arising out of injury, accident or death, damage, loss or delay of property, delay or inconvenience resulting from:

(a) the act of omission of any other party.

(b) mechanical breakdowns, government actions, labor disputes, and other factors beyond our control.

(c) rider failure to follow instructions as to pick-up points at LAX, baggage handling and check-in times.

Santa Barbara Airbus reserves the right to refuse service to anyone at any time before or during a trip if his or her conduct is judged detrimental to the harmony or comfort of the trip. NO SMOKING ON BUSES. Fares subject to change.

Refunds require 24 hour advance cancellation. No refunds on second half of round trip. Non-refundable fares are still valid for one year and are transferable. Confirmation numbers must be retained for future use. In order to request a refund, please send your request along with your confirmation number.

The Santa Barbara Airbus requests all complaints be referred to the following address or phone number:

Santa Barbara Airbus

5755 Thornwood Drive

Goleta, CA 93117-3801

805 964 7759

All written complaints will be answered within 15 days.

You may also contact the Transportation Division of the Consumer Complaint Unit:

Transportation Consumer Complaint Unit

Public Utilities Commission

505 Van Ness Ave., 2nd Floor

San Francisco, CA 94102

800 366 4782

http://www.cpuc.ca.gov

All Users of the Santa Barbara Airbus websites and associated facilities agree, as condition to use, to comply with the Terms of Use, Conditions, and Copyright set forth here.